Refund Policy

Effective Date: March 12, 2026

At Nest Ninja, we strive to provide reliable, high-quality home services. This Refund Policy explains when refunds may or may not be issued for services booked through our website or coordinated through Nest Ninja.

1. Service Satisfaction

If you are not satisfied with the quality of a completed service, you must notify Nest Ninja within 48 hours of service completion.

We will review the issue and may offer one of the following resolutions:

A re-service or correction of the work, when appropriate
A partial refund, if the issue cannot reasonably be corrected

Refunds will not be issued without an opportunity to address the concern.

2. Non-Refundable Services

Refunds will not be issued in the following situations:

Services that have been fully completed to reasonable industry standards
Issues caused by pre-existing conditions at the property
Inaccurate job descriptions were provided during booking
Customer refusal to allow service professionals the opportunity to correct issues

3. Deposits

Some services may require a deposit to secure scheduling.

Deposits may be:

Applied toward the final service cost, or
Non-refundable if cancellation occurs within the cancellation window.

Deposit terms will be communicated before booking confirmation.

4. Cancellation Policy

Customers may cancel or reschedule appointments.

However:

Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.
Missed appointments or denied access to the property may result in a service charge.

5. Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

Refund processing times may vary depending on the payment provider.

Payments processed through third-party payment processors may take several business days to appear in your account.

6. Service Conditions

Final service pricing and scope may change if actual job conditions differ from the information provided during booking.

Refunds will not be issued when service scope changes due to:

inaccurate property information
undisclosed job conditions
safety concerns or restricted access

7. Independent Service Providers

Nest Ninja may coordinate services through independent contractors or service professionals.

Refund requests related to contractor work will be reviewed by Nest Ninja and resolved at our discretion in accordance with this policy.

8. Contact

If you believe a refund request is warranted, please contact:

Nest Ninja
Phoenix, Arizona
Email: info@nestninja.com

Please include:

your name
service address
date of service
description of the issue